Don’t forget to also read our “Service Agreement“!
Who are we?
We are OTUTS, a small Technical Service provider located in Belgium which is in the European Union.
OTUTS is a FV (UA in English), we are not allowed to make any profit with this corporate form and have to follow some of the same rules as a VZW (NPO in English).
Our one and only official website can be found on “www.otuts.eu”.
What personal data we collect and why we collect it
We might save the following data when you get in touch with us: (Some other ways might be different, but we will mention it here after if this is so.)
Names, Email, Addresses, Telephone number, IP’s, name of your organisation and your support language.
We save this or a part of this data from you to offer you the best service and be able to keep track of our Clients.
This data will also be used to get in touch with you when you send us a support request or when you have given us permission to send emails which contains our news.
This data is removed when you delete your client profile or when our agreements ended.
– Contact forms, Support Pages and Messenger
We strictly use the data you provide us on this part to answer you.
This data is under no circumstances saved anywhere. We delete this data as soon as we’ve closed the ticket.
Unless you became a client, then the “Global” part apply’s.
Most of the time, the following data is saved, but this can be less as told: Name, Email, Phone number, IP and the name of your organisation.
– TeamSpeak Information
We store some data from TeamSpeak Users and Clans with us to provide them with the best user experience and help them out with any issues they may have.
We collect the following data from:
- TeamSpeak Users:
We collect your Nickname, Country you’re connecting from, your IP, your TS version and Unique ID.
- TeamSpeak Clans:
We collect the first name of the clan owner, the first name of Group admins, the country where you and your clan users are connecting from, the nicknames of you and your clan users, the IP’s from you and your clan users, the TS version from you and your clan users and the unique ID from every clan user.
– Data from Businesses, Organisations and Clients
We collect your name, email address, phone number (in some cases), Language, Region, living area (in some cases), IP(‘s) (in some cases) and Bank account number (in some cases).
Collecting this information is necessary to we know how and where we should give your service and to get in touch with you if we need more information or whenever an appointment needs to be rescheduled.
Your bank account number is saved to be able to refund any broken parts, sending costs for repairs and related costs.
This is the best protected information we have, and ensure you that we do not use this information for any other circumstances.
– Data on our “Client Area”:
Our Client Area is designed to serve the clients and organisations who work with us frequently to give them discounts based on how much they work with us.
We collect the following data on this panel: first name, last name, date of birth (To verify it’s you when people request an account change), email addresses, Telephone (You choose to not give this), Phone number (You can choose to not give this), Adres (You can choose to not give this, unless you request Technical Assistance at your location), Bank Number (For refunds etc.), Paypal e-mail adres (Only if you add this as a payment option) and your preferred support language.
If you are a business user we save the following data to provide you with extra features:
Name of the organisation, contact e-mail of the organisation, a telephone or mobile number for the company, the adres of your company (You can choose to give this or not unless you request Technical Assistance at your location).
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
When we give you a pop-up asking for your preferences, a cookie will be saved to store your decision.
These cookies are removed after one year, or when you delete them from you computer.
If you do agree with any cookies, you can disable them in your browser settings.
– Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Data we save on polls and feedback forms are saved to make analytics with.
Any names or email addresses we save on these forms are removed after one year.
The remaining data is removed after 10 year, or earlier when we’re sure we don’t need them anymore.
Who we share your data with
We do not share or sell your data to any others.
Your data is strictly personal and we do everything we can to protect it against digital theft or material theft.
How long we retain your data
– Comments on the forum and website:
This data is stored for an infinite amount of time.
Unless you request to remove this.
– TeamSpeak Users:
You user data is stored for 6 months since your last join and will be removed if you didn’t join back within this time.
The counter starts at 0 again if you join 3 months after your last join.
– TeamSpeak Clans:
We store the data we have from your clan until you remove it or undo his registration.
The individual data from users will be automatically deleted if they don’t join back within 6 months.
We remove any collected names and email addresses after one year.
The data itself which we use to make the graphics if removed after ten years.
We do not save any data you gave us during a support session.
We remove all the data when the support ticket is closed.
– Businesses, organisations and clients:
We keep your data for as long as you are a client or partner from us.
All the data will be deleted once you ask for the removal of your client profile or when our agreements or contracts ended.
– Data on our “Client Area”:
The data on our “Client Area” is saved until you request to remove your client profile.
But we will automatically remove the data on the client area if you did not work with us for 5 years.
– Any unlisted:
Any other data will be removed after 1 year unless we said something different in this document.
What rights you have over your data
You can request that we inform you about which data we have and you can request that we erase any personal data we hold about you.
You can also request to remove or undo registrations.
This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
We send your data to our encrypted database. Ensuring security.
Depending on the location, your data may be send to an automatic system to check for spam etc.
Your contact information
For Privacy Concerns, questions or issues:
- OTUTS.eu – Privacy Department (English & Dutch)
Telephone: +324/126.96.36.199 (Default support line)
For concerns, questions or issues about our Service Agreement:
- OTUTS.eu – Management (English & Dutch)
Telephone: +324/188.8.131.52 (Default support line)
– How we protect your data
We protect your data digital and material like.
We store your data in an encrypted database hidden behind firewalls.
These servers containing your data are monitored by employees and we have an automatic system which gives us notifications about possible threats.
All our servers are protected by real people and we have a “emergency” tool to destroy any data on the server if necessary.
The real people checks who have access and who doesn’t, it is almost impossible to get behind them. (Unless you stab them, steal the servers, and erase security tapes,- but you’re probably not going to do that.)
– What data breach procedures we have in place
We’ll lock all our systems down and disconnect them from the network when we encounter an data breach.
All systems will remain offline until we have identified the security hole, fixed it and verified the fix.
Also all involved people will receive a mail from us, informing them about the breach and recommending them the best actions to take.
Our remaining servers will remain online and available if possible.
Of course we’ll get in touch with the police and hand them over any security tapes to identify the person.
And least but not least, we’ll use the “emergency” function which will destroy any data on the server when he gets connected to the internet.
– What third parties we receive data from
We receive data about your usage on the site from “Cloudflare”.
This data is used to make analytics about our website usage by people.
We also receive data from “TeamSpeak”, “SinusBot” and “Microsoft” which contains information about updates and future versions.
We’re not connected with them or affiliated with them.
We do not receive any other data from third parties.
– What automated decision making and/or profiling we do with user data
We have an automated decision maker to decide what’s spam on our Member Area and what’s not.
We also have certain systems to grant new permissions and tags based on your usage on the TeamSpeak server.
Last Update of this page: 16/06/2018 at 14:05 GMT+1
Reason for update:
– Added the “Client Area” information since this just released.